Job description
Deputy Team Leader
Location: Sheffield
Salary: £26,371.80
 
!! IMMEDIATE START !!

• Do you have team leader qualities and experience within a leadership role?
• Are you looking for a new challenge with the responsibility of leading a small on-site post and reprographics team in the UKs largest insurance company?
• Are you interested in developing a career with a global communications provider?

 
This is an excellent opportunity to lead a small, hands-on team providing a high level of service to their client to ensure all SLA requirements are met in a timely fashion and to the correct standards.

Main responsibilities:

• Ensure all team members are adequately trained across the service lines
• Ensure all processes are followed correctly by their team ensuring that any process failures are reported and tracked through the centralised issues log
• Regularly review processes, and identify that where risks exist, these are identified and mitigated
• Be the escalation point for their team and clients for issues and enquiries
• Always represent the business positively, demonstrating professionalism and pride in the service and in the absence of the Team Manager to be the ‘go to' person for any client enquiries
• Support the Senior Management team to grow the business and ensure all contractual obligations are met in an environment that delivers operational excellence
• Champion best practice and utilise resources to maximise efficiency
• Support the Team Manager in managing multiple teams and locations where appropriate
• Benefits include enhanced holiday and pension entitlement, training, progression, discounted canteen and more!