Customer Support ExpertReference: 56510 Umbrella Rate: £17.46/hr (Inside IR35)Do you have a background in customer service, looking for a role offering development and progression? This is your chance to join an exciting and dynamic contact centre environment where no two days are the same. As a Customer Support Expert, you''ll play a pivotal role in delivering exceptional service while enjoying the opportunity to develop your skills, enhance your expertise, and make a real difference to customers. The company offers a supportive and fast-paced environment that values innovation, adaptability, and customer satisfaction. If you re looking for a role that rewards dedication and resilience, this is the perfect opportunity for you.What You Will Do:• Handle inbound and outbound calls with professionalism, providing outstanding customer service at every interaction. • Respond to customer enquiries received through email, live chat, SMS and post, ensuring a seamless and positive experience. • Process payments, investigate payment issues, and provide settlement quotes with accuracy and efficiency. • Assist customers with financial health and loss recovery enquiries, offering tailored guidance. • Support customers through the end-of-contract process and address any dissatisfaction with empathy and resolution-focused solutions. • Perform account administration tasks, including name/address changes, sending letters/emails, and offering technical support for digital platforms.What You ..... full job details .....